Contact Technical Support
The support services of Quark handle customer and enterprise support calls, e-mails, Web site submissions, global activations, and validation codes.
The following assistance options are available:
- Service warranty: Entitles Quark desktop software owners to a free technical support session by telephone.
- Online resources: Provides access to the technical support database, AppleScript support, and tips on using QuarkXPress.
- Customers registered for technical support can contact us at the telephone number and e-mail address given below. If you are not currently registered for tech support, we have a variety of support plans available.
Quark technical support contact information for registered customers:
- E-mail address: tsr@quark.com
- Telephone: 0172-3049999 *
*Contact us from Monday to Friday between 10:00 AM & 7:00 PM
Support Charges:
| Support details | Charges | Total |
| Technical support | ||
| Technical support free for first 3 month (from Invoice date) | Free | Free |
| Technical support calls after 3 month is chargeable (Per incident) | INR 3,001 + Tax (10.30%) | INR 3,310 |
| QLA file generation | ||
| QLA file Generation (First and Second) | Free | Free |
| QLA file Generation (Third onwards; per run count) | INR 499 + Tax (10.30%) | INR 550 |
| Activation charges | ||
| First and Second activation | Free | Free |
| Third Activation onwards (per activation) | INR 1,002 + Tax (10.30%) | INR 1,105 |
| WebEx support charges | ||
| WebEx support upto 3 hrs | INR 5,000 + Tax (10.30%) | INR 5,515 |
| WebEx support upto 8 hrs | INR 10,000 + Tax (10.30%) | INR 11,030 |
Note: For paid incidents, payment needs to be made in advance.